Keal Blog

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  As a BMS (Broker Management System) provider, we know that providing an excellent client experience does not simply come from providing you with helpful technology. Although that is the tangible impact, it is so much more than that. As a broker, it is not just a friendly transaction or a better price. It comes as a result of understanding your customer’s expectations and then putting the...

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  Welcome to 2017! This is the year we're all going to be smarter, richer and thinner. I know, we've all made the same promises before, but this year we mean it! Okay, the thinner part is all on you, but the smarter and richer parts, that's something we can work on as an industry. Here are my top 3 suggested resolutions to help you get there: 1. Real...

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Christmas The word conjures up a whole range of emotions. Memories of Christmases past, perhaps both happy and sad. Stress, thinking about the long list of things still to be done. Laughter, as we share greetings with co-workers and friends. Frustration, as we struggle to balance it all. Likely your mind is racing right now with a host of thoughts. It’s been a busy year, working hard,...

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Why Consider Cloud Computing? Our ever changing world of data technology has blasted into the atmosphere. Before long, in-house servers will become exhibits in museums. Water is definitely the new fire and your data is at risk of becoming a victim of flooding. Paperless initiatives such as scanning, eDocs and eMarketing have increased the size of your databases leaving in-house servers struggling to keep up. Commissions being...

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Growing Customer Loyalty and Satisfaction Pays Customer satisfaction measures how your products and services meet, exceed, or fall flat of customer expectations. Customer experience, on the other hand, sums up every experience customers have with you over time. It is more about how they feel, what they think about you, and who they talk to about it—which brings us to loyalty. Traditional loyalty programs don’t usually work...

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