Keal Blog

The Latest News & Insights

 April showers bring May flowers. April can also be counted on for the start of convention season. Across Canada, you will find an industry event almost every week from the beginning of April until the end of June.  When it comes to conventions most of us will be in one of two groups. You either love them or you would happily live without ever attending another...

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April 1st does not only mark April Fools day, but also marks the first anniversary for Keal under Vertafore’s ownership. As the leader of the Keal team, I am as excited and more enthusiastic than I was one year ago. Last year, we could only anticipate events, now we are living them. Over the last 12 months, Keal has strengthened its organizational structure and built a...

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“It works, don’t touch it!” Words that I am sure you have heard often. Or what about “If it ain’t broke, don’t fix it!” Both of these phrases can apply to many things. In the office it usually means your software vendor has told you that a new version is now available. At Keal Technology, we work hard to always keep our clients apprised of new...

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Regardless of the day or age we live in, the foundations of excellent customer service remain the same. Being a great listener who is attentive and responsive, being organized, and greeting customers with a smile are a few qualities that are still necessary in any and every CSR. However, with the relevant technology available to us today, we now have more channels through which we...

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This is not your typical St. Patrick's Day blog. If you're looking for the legend of St. Paddy driving snakes out of Ireland, I hate to disappoint you, but there never were any.   One of my favourite things about Canadians is our ability to be Canadian while retaining our ancestral heritage.  For me, that means although the newest branch in my family arrived 4 generations ago, if...

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Much has been written lately about millennials in the workplace. As millennials become the most prominent generation around the world and in the workplace, they bring a unique skillset that employers would be wise to pay attention to. Technologically proficient, millennials have grown up with all forms of media, and therefore skilled at successfully connecting with others, such as your customers, who are using tech-powered...

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