Keal Blog

The Latest News & Insights

Regardless of the day or age we live in, the foundations of excellent customer service remain the same. Being a great listener who is attentive and responsive, being organized, and greeting customers with a smile are a few qualities that are still necessary in any and every CSR. However, with the relevant technology available to us today, we now have more channels through which we...

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This is not your typical St. Patrick's Day blog. If you're looking for the legend of St. Paddy driving snakes out of Ireland, I hate to disappoint you, but there never were any.   One of my favourite things about Canadians is our ability to be Canadian while retaining our ancestral heritage.  For me, that means although the newest branch in my family arrived 4 generations ago, if...

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Much has been written lately about millennials in the workplace. As millennials become the most prominent generation around the world and in the workplace, they bring a unique skillset that employers would be wise to pay attention to. Technologically proficient, millennials have grown up with all forms of media, and therefore skilled at successfully connecting with others, such as your customers, who are using tech-powered...

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Adapted from a Vertafore Blog posted on October 11, 2016 by Arleah Clark in Digital Insurer Disruption is nothing new, you’ve seen it before. Companies today have two choices: evolve with technology or go extinct. This certainly holds true for the insurance industry where emerging insurance technology is putting pressure on many in the industry who are slow to adapt. As you can see from the timeline...

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Ugh….not another article on eSignatures ….. I hear you… but here’s the thing. In today’s world where we demand everything to be done as quickly and efficiently as possible, does it make any sense that the adoption rate of technology in insurance brokerages would be so low? I would say it does not. Yes, I know right now you are thinking about your clients that prefer...

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